1. Store details and policies:
When you click "I agree to the terms of service and return and exchange policy" in the checkout shopping cart, it means that you have known and agreed to all the contents of this agreed terms.
Our store will protect your personal data in accordance with the relevant provisions of the Personal Data Protection Act and comply with the store's privacy protection policy.
When you use our services on SHOPLINE, it means that you agree to use electronic documents as a method of expressing your intention.
Order related
Our store reserves the right to accept or reject your order. If we are unable to accept your order due to accidents or other circumstances, we will contact you by phone, mail or on-site order message to change the order content or process a refund. We apologize for any inconvenience caused to you.
If the recipient information is incomplete, the mobile phone number is incorrect, the MAIL mailbox is incorrect, the recipient is unable to receive the goods, there is an unexpected natural disaster, system equipment maintenance, transfer, inventory, etc., the delivery time will be delayed. Please understand.
After the package is sent, if the recipient information is wrong, the recipient is unable to receive the goods, or no one signs for the delivery address, the package is returned. The recipient needs to pay the freight and send it again.
The above delivery time is an estimated time. The actual delivery situation depends on the local delivery driver. The delivery time cannot be promised. If there is a gift, going abroad or other special reasons, you need to bear the risk of timeliness.
2. Privacy Policy:
Data Collection and Use
This store is a partner store of SHOPLINE. When you shop, this store will collect your personal data and consumption-related information through the functions provided by the SHOPLINE platform during the checkout and contract fulfillment process for the purpose of providing goods or services, as well as subsequent customer services and marketing promotions related to SHOPLINE.
This store may provide the necessary information for the delivery of goods or services to logistics vendors for distribution or contact purposes.
Data Disclosure:
This store will not disclose or sell your personal data to anyone except in accordance with relevant laws and regulations, except for cooperating with investigations by judicial organs, other authorized agencies or procuratorates and police units in accordance with the law, or when you have violated laws or contracts and have the necessary circumstances to assert your rights.
Privacy Policy Revision:
This store reserves the right to revise this Privacy Policy at any time. If there are major changes that affect your rights, this store will announce it at an appropriate location on the website.
3. Return and Exchange Policy:
Warranty and Repair:
1. If a fault occurs due to manufacturing reasons, free service guarantee will be provided from the date of purchase. Please refer to the "Product Warranty Period" for the warranty period.
2. Replacement of new products: If the consumer has non-human-made appearance or performance defects within seven days from the date of purchase, a new product will be replaced.
3. Free service: The free service period is one year. If it is man-made non-natural damage, the repair fee will still be charged.
4. Expired warranty period: When the product fails and parts need to be replaced, the company will charge the parts fee and service technical fee according to the service parts price.
5. If you need after-sales service or have any questions, please contact eguchitoys customer service.
Exchange
1. Please contact customer service within seven days of the appreciation period to apply for a replacement.
2. If the product is not defective or does not meet the standard specifications, the consumer must bear the shipping cost of the replacement.
3. Products with traces of use, odor, or human pollution, cut labels, washed, modified in size, other processing, loss or damage of products or accessories will not be accepted for exchange.
4. Please keep the product in new condition and complete packaging.
Returns
1. Please contact customer service within seven days of the appreciation period to apply for a return.
2. If the product is not defective or does not meet standard specifications, the consumer must bear the return shipping fee.
3 Products with traces of use, odor, or human-caused dirt, cut labels, washed, modified sizes, other processing, lost or damaged products or accessories will not be accepted for return.
4. Please keep the products in new condition and complete packaging.
5. If it is a combination of products, the refund must be deducted from the discount difference.
6. Gifts must be sent back together with the returned products.
7. After receiving the returned products, credit card refunds are made; if the refund cannot be made, the store will refund the amount to the consumer's account by wire transfer (the consumer must provide account information).
4. Shipping Policy:
Delivery Method:
Home Delivery: SF Express
Delivery Days:
1. It will be shipped in about 2-4 working days after placing the order, excluding holidays
2. The delivery time is 11 ~ 5 pm from Monday to Friday, and there is no delivery on Saturday and Sunday
3. If there are many orders during holidays or force majeure or natural disasters, the shipment may be delayed
Delivery Days:
The product is expected to be delivered within 2-5 days after being sent.
