Product Appreciation Period
All products are protected by relevant laws. This store will provide you with the legally required appreciation period in accordance with the applicable laws and the type of product you purchased.
If you need to return the product, please contact the customer service staff within 7 days of receiving the product and provide "name", "order number", "contact number", "return product name", "return reason and photo" and other information. After receiving the information, the customer service staff will determine whether your order can be returned or exchanged.
Customer Service Email: cs@nobelhair.com.hk
Customer Service Phone: +852 2392 3611
WhatsApp: +852 6016 6238
Return and Exchange Notice
If the product is deemed acceptable for return by our store, it must be unused and free of stains and faults not caused by human defects. If our store reminds you, please keep the original packaging (including the outer packaging box), otherwise we will not accept returns.
Returns will not be accepted in the following cases:
Product appreciation period exceeds 7 days.
The product has been opened and used, or damaged by human factors, such as stains, faults, damage, wear, abrasions, scratches, dirt.
The packaging of the returned goods is damaged or incomplete, or the invoice and accessories are not complete.
Malicious or large-scale returns.
Return process
Contact customer service → Confirm that the return is possible → Prepare complete goods and invoices → Provide collection time, contact information, and address → The logistics entrusted by the store will be collected.
Refund instructions
Credit card payers: After confirming that the return is successful, the amount will be directly refunded to the original credit card account.
Cash on delivery payers: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.
Exchange instructions
The exchanged goods must be unused and free of damage or failure caused by non-human defects; if this store reminds you, please keep the complete original packaging (including the outer packaging box), otherwise the exchange will not be accepted.
Exchange Process
When you and this store agree to exchange, please return the original order and place a new order at the store; our company will only send you an invoice for the difference and collect or refund such fees; if there is no difference, no additional processing will be required.
